Hello! At Prive Casino we believe you should enjoy playing Prive Games with complete peace of mind. That’s why we take your privacy and data protection very seriously. This Privacy Policy explains in clear and simple terms what information we collect, how we use it, and how we keep it safe.
1. Who We Are
Prive Casino (Casino Prive) is an online gaming platform operated by a licensed company. This Privacy Policy applies to all players in France and other supported countries who use our website, mobile version, or any related services.
2. Information We Collect
We only collect the information we need to provide you with a safe, smooth, and enjoyable experience. This includes:
- Personal details you provide when registering: name, date of birth, email address, phone number, and residential address.
- Identification documents (passport, ID card, proof of address) when we verify your account.
- Payment information such as bank card details, e-wallet accounts, or cryptocurrency wallet addresses (processed securely through our payment providers).
- Gaming activity: which Prive Games you play, bets placed, wins, losses, and session times.
- Technical data: IP address, device type, browser version, and mobile operating system.
- Communication data: messages you send to our support team via live chat or email.
3. How We Use Your Information
We use your data for the following reasons:
- To create and manage your account at Prive Casino
- To process deposits and withdrawals quickly and securely
- To give you access to thousands of Prive Games and live casino tables
- To send you your welcome bonus (up to €8,888 + 250 Free Spins) and other promotions
- To verify your identity and prevent fraud or money laundering
- To improve our services and make the mobile experience even better
- To provide 24/7 customer support when you need help
- To send important updates about your account and responsible gaming tools
4. Legal Basis for Processing Your Data
We process your personal data based on:
- Your consent (when you create an account)
- Contractual necessity (to provide the gaming services you requested)
- Legal obligations (age verification, anti-money laundering rules, and gambling regulations)
- Legitimate interests (fraud prevention, service improvement, and security)
5. How We Share Your Information
We never sell your personal data. We only share it when necessary:
- With trusted payment providers to process your deposits and withdrawals
- With game suppliers (NetEnt, Pragmatic Play, Evolution, etc.) so you can play Prive Games
- With independent auditors and licensing authorities when required by law
- With fraud prevention and identity verification partners
- With professional service providers who help us run the platform (hosting, security, customer support tools)
All our partners are bound by strict confidentiality agreements and GDPR standards.
6. How We Protect Your Data
Your security is our top priority. We use:
- Industry-standard SSL encryption for all data transmission
- Advanced firewalls and secure servers
- Regular security audits and penetration testing
- Strict access controls – only necessary staff can see your information
7. Your Rights as a French Player (GDPR)
You have strong rights under GDPR:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise any of these rights, simply contact us at privacy@privecasino.com or through live chat. We will respond within 30 days.
8. How Long We Keep Your Data
We keep your personal information only as long as necessary to provide our services, meet legal requirements (usually 5–10 years for gambling records), or resolve any disputes. After that, we securely delete or anonymise it.
9. Cookies and Tracking
We use cookies to make your experience smoother (remembering your login, language preferences, and favourite Prive Games). You can manage or disable cookies in your browser settings at any time. Full details are in our Cookie Policy.
10. Links to Other Websites
Our site may contain links to external sites. We are not responsible for their privacy practices. Please read their policies before sharing any information.
11. Changes to This Privacy Policy
We may update this policy occasionally. We will notify you by email or by posting the new version on the website with the updated date. Continued use of Prive Casino after changes means you accept the updated policy.
12. Contact Us
If you have any questions, concerns, or want to exercise your rights, please reach out:
- Live chat (available 24/7)
- Email: privacy@privecasino.com
We’re always happy to help and will respond as quickly as possible.
Thank you for trusting Prive Casino with your information. We are committed to keeping your data safe while you enjoy thousands of exciting Prive Games and generous bonuses at Casino Prive.